Services For Tenants

Our team of dedicated local letting agents are on hand to advise you on every stage of finding your perfect home.

We can help you to establish your needs and match you with suitable properties. We will show you your chosen properties by appointment, with our local experts answering any questions that you might have.

If you decide to rent one of our properties we will guide you through the paperwork, such as the tenancy agreement, bank standing order, references and bills. We ensure that you have the security and protection of a legal Shorthold Tenancy Agreement.

When entering into a tenancy agreement, tenants are required to pay a non-refundable fee of £100 per person, to cover all administration and reference checks. Guarantor fees if applicable are £20. On check out tenants are required to pay the Inventory Clerk fees being 10% of the monthly rent. Deposits are equal to the rent + £100 unless otherwise stated. Sometimes landlords want an increased deposit taken for pets.

Please contact us to register your requirements.

“Vanessa and Karen at Wrington Vale Lettings were the most professional, friendly and helpful letting agents we have ever dealt with. During some difficult periods at our property, they were an excellent sources of advice and support. We got a genuinely friendly and personal service that the bigger letting agencies simply can’t offer. As an independent agency Vanessa and Karen were able to make all the decisions quickly, from organising repairs, addressing garden maintenance concerns to consulting the landlord. Throughout, they kept us updated with friendliness and efficiency and any problems were resolved promptly. Overall, we would recommend their services without hesitation.”

(Stuart & Sarah-Jane Powell- testimonial given at the end of their tenancy)

Tenant Privacy Notice

Wrington Vale Lettings is committed to protecting and processing your personal data in accordance with the General Data Protection Regulations and the Data Protection Act 2018 (the legislation). For the purpose of the legislation and your personal data, Wrington Vale Lettings, is the Data Controller, Karen Morgan and Vanessa Webb are responsible for data protection and can be contacted at Wrington Vale Lettings, Unit 4 Burnett Industrial Estate, Cox’s Green, Wrington, North Somerset BS40 5QR.

The General Data Protection Regulations are to safeguard your personally identifiable information or personal data. This privacy notice will be regularly reviewed and updated.

Information held

The personal data we process may include the information in column A of the appendix available on request by email and may also include other sensitive data concerning health, if relevant to your application. Where the provision of data is a statutory, a contractual requirement or a requirement necessary to enter into a contract, a refusal to provide the data may mean that we are unable to provide you with our service.

To ensure that we provide you with the best service possible we will need to collect and retain certain personal data. The data may be collected and processed by those listed in columns B and F. How we source the data is identified in column C. We may source data from 3rd parties or via third parties e.g. Credit referencing company, referees, local authority.

Lawful basis of processing

Your personal data will be used for the activities in column D. There are 6 lawful basis of processing your data including consent, a legitimate interest, contract fulfilment, a legal obligation and a vital interest. For each usage of the data the lawful basis of the processing of your data will be identified in column E. A legitimate interest is when we have a business or commercial reason to process your personal data which needs to be balanced with your interests i.e. what is right and best for you.

Where we state that we have a legitimate interest, the fact that we have a legitimate interest and what that legitimate interest is, will be stated in column E, e.g. to keep in touch with you during and after the tenancy; to seek your consent when we need it to contact you; fulfilling our legal and contractual duties. Your personal data will be processed during and after your tenancy and any subsequent tenancy arranged through us.

Online identifiers, IP addresses and cookie identifiers

Cookies are used on Wrington Vale Lettings website but only for admin purposes and not tracking visitor behaviour such as analytics or membership login. There is no other way that site collects data on visitors.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. You can find more information about cookies at www.allaboutcookies.org

This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the privacy policy of that website provider. We have no control over that privacy policy or the terms of the website and you should check their privacy policy before continuing to access the site.

Recipients of personal data

It will be necessary for us to process or share all or some of your personal data with a range of individuals, businesses and organisations and these may include those listed in column F.

Where is the data stored?

Your personal data is stored in the way described in column G.

Retention period and criteria used to determine the retention period

We will retain some elements of your personal data for up to the time defined in column H after your tenancy. What information can be anonymized will be when no longer required for either contractual fulfilment or a legitimate interest. If the lawful basis for processing your data was consent then you may withdraw consent at any time.

Your rights

You have a right of access to check your personal data to verify the lawful basis of processing. We are obliged to respond to an access request within 30 days and may not charge a fee unless the request is unfounded, excessive or repetitive. If a fee is charged it is to be a reasonable fee based upon the administrative cost of providing the information.

You have a right to rectification if the data we hold is either inaccurate or incomplete. If your data has been disclosed to third parties then we must inform them of the rectification, where possible.

You have a right to erasure of your data when consent is our basis of processing (the right to be forgotten). You may request that your personal data be erased, where there is no compelling reason for its continued processing or where you withdraw consent. We will comply with your request unless we have another basis of processing justifying our retaining the data (for example a legal requirement or the defence of a legal claim).

You have some rights to ask us to restrict processing i.e. to block or supress processing where, for example, the data may be incorrect and whilst the accuracy is verified. We are permitted to store the data.

Your right to object

You do have a right to object to further processing of your personal data. We may be required to stop processing unless there is some other legitimate basis of processing such as a legitimate interest or a requirement for the exercise or defence of a legal claim.

Withdrawal of consent

Where the lawful basis for processing is your consent, you may withdraw consent at any time by writing to, The Partners,  Wrington Vale Lettings, Unit 4 Burnett Industrial Estate, Cox’s Green, Wrington, Bristol BS40 5QR or emailing mail@wringtonvalelettings.co.uk

How to lodge a complaint with the supervisory authority   

The supervisory authority responsible for data protection is the Information Commissioners Office (ICO) to whom concerns may be reported by phone on 0303 123 1113 or +44 1625 545 745 if calling from outside the UK, by email using the form on the website ico.org.uk or the livechat function.